Nickol A. Johnson
December 2025
We have visited this bookstore in Olde Town Arvada several times, hoping to warm to it, as the surrounding area offers a charming atmosphere and diverse selection of shops and eateries. Unfortunately, it has consistently fallen short of expectations. Upon entering, we have never been greeted by staff. Associates remain focused on their computers, offering neither a smile nor a simple hello, which sets an unwelcoming tone. More concerning is the complete lack of customer restroom facilities. When inquired about, the response feels condescending, as if one is being treated like a child. Instead, patrons are directed to nearby restaurants and cafes, where using the restroom often implies an obligation to make a purchase. In 2025, this seems particularly inconsiderate, especially for families with young children, elderly visitors, or those with medical needs who may require immediate access. While we appreciate the challenges small independent businesses face, greater attention to basic customer comfort and hospitality would go a long way. Unfortunately third time is not a charm. We will never be back.






