Hudson Booksellers DEN (1100)

I'm absolutely disgusted by this dishonest, fraudulent scam of a "business." On 5/22, I bought a charger for my phone. The picture on the box was not clear so I asked the store clerk and he said it would work. Two minutes later, I opened the box, realized it was the wrong kind of charger, and asked for a refund. They said I could not have a refund. I went to find security, who didn't care about the situation. I went back to the store, and again demanded a refund. I was told I would have to return the phone charger online. So I asked for a receipt. They told me they can't give me a receipt. So I asked why they didn't give me a receipt of the only way to make a return is to do it online with a receipt. The store clerk then said he didn't give me a receipt because I asked for a refund and not a receipt. He was treating me like I was stupid and don't know a liar when I see one. He put me on the phone with his manager, who immediately blamed me for not reading the non existent sign about their stores supposed return policy. He asked the store clerk to show me the sign that is literally not there, and when he could not do this, his boss texted him a photo of the stores return policy. I asked where the sign is physically located in the store and received no answer. If this is really the store policy, it needs to be posted in a visible location and also mentioned at the checkout desk. Also, they should give receipts for all items that can only be returned online with a receipt. Really odd he did not print a receipt the first time I was in the store. The clerk even said he didn't know how to print a receipt, because he thought I'd be fooled if he played stupid. He even tried to claim it was airport policy to not allow returns or receipts. Anyhow, I got into an argument on the phone with the store manager, who asked why I was blaming them when it was "clearly" my fault. At this point, security came over to see what was happening; I explained the scammers who run the store refused to give me a refund or a receipt to make a return online. Suddenly, the clerk was able to give me a receipt. Avoid these dishonest scammers at all costs. The airport needs to consider removing them from their shopping area. I'm currently trying to figure out how to report this to the BBB because this is completely unacceptable. Imagine being such a pathetic excuse for a human being that you tell customers you can't give them a receipt!