Beth Ratliff
December 2025
Outstanding Customer Service – Went Above and Beyond! I recently ordered a signed copy of a book from this bookstore, but unfortunately the one that arrived wasn’t signed. I emailed them about it, and Kate responded almost immediately with genuine concern and a clear plan to make it right. Not only did she quickly arrange to send me a properly signed copy, but she didn’t even ask me to return the unsigned one (which was incredibly generous). When the new book arrived, I was absolutely blown away – not only was it signed by the author, but the author had included a lovely personal message! This level of care and effort is rare these days. Kate and the team turned what could have been a disappointing experience into one that left me genuinely thrilled and impressed. Their customer service is truly exceptional, and I can’t recommend this bookstore highly enough. Thank you, Kate, and thank you to the whole team — for the outstanding customer service and for taking care of my order! 📚❤️






