Douwe Versfeld
January 2026
We booked and paid for a luggage locker during our stopover in Washington, specifically to be able to enjoy the city hands-free. Unfortunately, when we arrived, the locker location was closed. They work with a third-party locker service via an app, but the opening hours had not been properly communicated to the app. Both the app and online information on maps indicated that the location was open, which turned out not to be the case. We spent a significant amount of time getting there, only to find a closed door. As a result, we had to carry our luggage with us all day while exploring Washington. This had a clear negative impact on our experience and limited what we could comfortably do during the stopover. Had we known this in advance, we would have chosen a different solution. Mistakes happen, but accurate and up-to-date information is essential when services are outsourced to third parties. In this case, that coordination was lacking, and it directly affected our trip.
